Book My Houseboat
Refund Policy
This policy explains what is returned when a booking ends early or does not happen, how long a return takes, and how to raise a problem with us. Read it with our cancellation policy.
1. What a refund is based on
Refunds are calculated on the amount actually paid in advance through us for the stay. Amounts paid directly to a houseboat owner, a driver or a shikara operator are refunded by them, and we will help you pursue them.
We are paid a commission by the owner and do not add a booking fee, so there is no service fee of ours to deduct from a return.
2. Refund schedule
What is returned depends on the notice given before check-in, as set out below.
| Notice given before check-in | Amount retained | Amount returned |
|---|---|---|
| More than 30 days | ||
| 15 to 30 days | ||
| 7 to 14 days | ||
| 48 hours to 6 days | ||
| Less than 48 hours | ||
| No-show |
These rows are to be confirmed. Until they are published, the refund terms stated in your own written quote apply to your booking.
3. Weather and road closures
Where snow, a landslide, a highway or airport closure, a curfew or an official restriction prevents you from travelling, we do not apply the ordinary schedule as a first response. We ask the owner to move your dates within the season.
If the dates cannot be moved, the amount returned is agreed with the owner and confirmed to you in writing. Travel costs outside the stay — flights, trains, taxis — cannot be refunded by us or by the owner.
4. Leaving early, and unused services
Nights not taken after check-in are not automatically refundable, because the rooms were held out of the market for you. Where an owner agrees to release the remaining nights, we pass on whatever they return.
Shikara rides, tours and taxi days that are not taken are refunded where the operator has not already been committed to the day. Tell us as early as possible so a day can be released.
5. How and when a refund is paid
Approved refunds are returned by the same route the payment came in. The timeline depends on the owner releasing the advance and on your bank; we will give you a specific expected date in writing when we confirm the refund.
We will not ask for card details, a UPI PIN or an OTP in order to process a refund. Anyone doing so is not us.
6. If something was wrong with the stay
Tell us while you are still on the boat, not after you have travelled home. Most problems — a room, hot water, a meal arrangement — can be fixed the same day by the owner, and we will call them for you.
If it cannot be fixed, we will record what happened and take it up with the owner on your behalf. A written account with photographs, sent during the stay, is what makes a claim workable.
7. Contact for refunds
WhatsApp and phone: +91 99067 37924
Email: bookmyhouseboat0@gmail.com
Book My Houseboat, Srinagar, Jammu and Kashmir, India.